Privacy policy

egocentric Systems GmbH is committed to data protection. It forms the basis for a trusting relationship with all users of our websites, and with this privacy policy, we aim to provide you with transparent information about the storage and use of your data. Data processing is carried out in accordance with the requirements of the GDPR and national data protection laws (in particular the BDSG). By using our websites and filling out online forms, you consent to the storage and use of your provided personal data by us according to the following principles. We only collect personal data about you that you voluntarily provide, for example, when placing orders through our forms. Only the information necessary for the processing of the relevant transaction is designated as mandatory. Any additional information beyond this can be provided on a purely voluntary basis.

Data processing when visiting our website

You can visit our website and gather information without having to provide personal details. However, when you visit our site, your browser sends information to the server of our website. This includes the IP address of the requesting computer, date and time of access, name and URL of the accessed file, the referrer URL, as well as the browser used and, if applicable, the operating system of your computer and the name of your access provider. This processing is carried out for the purpose of establishing a smooth connection to our website, facilitating comfortable use of the site, evaluating system security and stability, and for administrative purposes.

The legal basis for this processing is Art. 6(1) sentence 1 lit. f) GDPR. Our legitimate interest arises from the purposes of data collection listed here. Under no circumstances do we use the data collected to draw conclusions about your person.

The data will be deleted as soon as they are no longer necessary for the purpose of their collection. In the case of data collected to provide the website, this occurs when the respective session is terminated. The log files are automatically deleted by the system. We do not store the data beyond this. The collection of data to provide our website and the storage of data in log files are essential for the operation of the website. Consequently, there is no option to object for you.

Contact Form, Email Contact, Phone Contact, Social Media

We can be contacted directly via the contact form. If you use the contact form or contact us via the provided email addresses or phone numbers, we only collect personal data to the extent provided by you. We only use your email address to process your inquiry. Your data will be deleted thereafter, unless you have consented to further processing and use. The legal basis for this processing is your consent according to Art. 6(1) sentence 1 lit. a) GDPR.

Additionally, we are also reachable via our social media pages, for which the privacy policies of the respective social network apply. If you contact or communicate with us through such social networks, the data processing will be carried out in accordance with the applicable data protection policies of the social network and supplemented by this privacy policy. As part of the contact, the personal data transmitted with your message will be stored and processed. The legal basis for this processing is your consent according to Art. 6(1) sentence 1 lit. a) GDPR.

Registration for a Ticket Shop

If you wish to register in our ticket shop and use the provided form for that purpose, you will be transmitting various personal data to us. These mainly include the following data:

Registration of our users is necessary for basic access to purchase our products and services in the ticket shop. This information is stored in the company's own IT system. The legal basis for this processing is the contract between you and us, according to Art. 6(1) sentence 1 lit. b) GDPR.

At the time of registration, the following additional data is also stored:

The legal basis for the collection of the IP address as well as the date and time is our legitimate interest in enabling the detection and prevention of misuse, according to Art. 6(1) sentence 1 lit. f) GDPR.

If you make purchases through a guest access, no user account will be created for you, and accordingly, no further data will be processed from you beyond visiting our website.

The data will be deleted as soon as they are no longer necessary for the purpose of their collection. This is the case for the data collected during the registration process when the registration is revoked or modified. As a user, you have the option to dissolve your registration at any time. You can have the data stored about you changed at any time by making changes to your user account. Finally, you can request the complete deletion of the user account. If you wish to delete your user account, please send us a corresponding request to the contact details provided in the imprint or in this privacy policy.

Ordering in the Ticket Shop or via a Call Center operated by us

On our website as well as through call centers operated by us, you can order tickets. In doing so, you must provide us with various personal data that we require for the proper processing of your order.

These data include:

The information marked with * must be provided mandatorily. Providing additional data is voluntary. You can revoke the provision of voluntarily provided data at any time without stating reasons.

The legal basis for this processing of your personal data is, according to Art. 6(1) sentence 1 lit. b) GDPR, the purchase contract concluded between you and us. The legal basis for processing data that is not mandatory in the order process is consent according to Art. 6(1) sentence 1 lit. a GDPR.

The data will be deleted as soon as they are no longer necessary for the purpose of their collection. This is the case for data collected to fulfill a contract or to carry out pre-contractual measures when the data is no longer required for the execution of the contract. However, even after the contract has been concluded, there may be a need to store personal data from you as a contractual partner to fulfill our contractual or legal obligations.

Payment Services

As part of the processing of our contractual relationships and orders via our ticket shops, we use various external payment service providers. Except for payment methods such as direct debit and invoice, you will be redirected by our ticket shop to the website of the respective external payment service provider to process the payment, where you will need to enter your data in the payment dialog. We subsequently only receive an automated feedback indicating whether the payment amount transmitted by our ticket shop to your chosen payment service provider has been paid or a payment has been declined. We do not receive any further data, especially your banking details, in this context. Since we have no influence on the data processing by our external payment service providers, we ask you as our users to also consider the respective data protection conditions of the payment service providers.

In the case of payment methods such as invoice or direct debit, your account details (account number, IBAN, BIC, bank institution, and account holder, if provided) will be communicated to us so that we can process the payment.

The processing of the data transmitted by your payment service provider or you to us is necessary to fulfill the contract concluded with you. The legal basis is therefore Art. 6(1) sentence 1 lit. b GDPR.

Payment data stored by us is encrypted and anonymized and deleted after the contractual relationship has been processed in compliance with statutory retention periods.

Interest-based Advertising

You can consent to the use of your data for interesting advertising purposes. In this case, we process the following data:

We only process the data marked with * if they are necessary for the specific advertising material and covered by your consent. If you consent to advertising via telephone (SMS or phone call), we naturally do not process your email address in connection with the marketing measures, and vice versa.

We process your data in this context solely for the purpose of sending written and/or electronic advertising information. The legal basis for data usage is Art. 6(1) sentence 1 lit. a) GDPR. You can revoke your consent to the storage of the data, the email address, and their use for sending advertising information at any time, for example by phone/email/fax. In the event of revocation, we will block your corresponding contact details for marketing purposes. The processing of your contact data for contract processing remains unaffected by this.

Contest

If you participate in one of our contests, you provide us with personal data (first and last name, email address, sales channel, and any other data mentioned in the contest terms and conditions). We process this data solely for the proper conduct of the contests and, if applicable, to contact you in case of winning. The legal basis for data processing is the contest contract according to Art. 6(1) sentence 1 lit. b) GDPR. Without providing the data, you cannot participate in the contest. Your data will be deleted after the end of the contest and, if applicable, after contacting the winner unless legal or statutory obligations require further storage. Participation in a contest is voluntary. You can revoke the provision of voluntarily provided data at any time without stating reasons.

Disclosure to Third Parties

We only disclose your personal data to third parties if there is a legal obligation to do so, if it is necessary to enforce our rights, especially to enforce claims arising from the contractual relationship, or to fulfill our contractual obligations, or if you have expressly consented.

In addition, we disclose your data to third parties to the extent necessary for the use of the website and contract processing, especially for processing your orders, handling your purchases, delivering your ordered products, and their payment, for providing the services you requested, especially for attending events, analyzing your user behavior, and for the service providers supporting us. As we sometimes act on behalf of third parties (organizers), especially as ticket sellers and brokers, we also disclose data to them.

If we involve external service providers in data processing, we have also ensured that they are selected and controlled in compliance with legal requirements and are also obligated to comply with data protection laws and regulations. Furthermore, no further disclosure of your data takes place.

Automated Decision Making

Your personal data is not used for profiling or automated decision-making on our website.

Deletion of Your Data

We do not store your data longer than absolutely necessary and only within the framework of legal storage and retention obligations. The data will be deleted as soon as it is no longer necessary to achieve the purpose of its collection.

Regarding all data processing based on your consent (e.g., sending newsletters), we delete your data as soon as you have revoked your consent to us, unless legal or statutory obligations require further storage.

Your Rights

You have various rights as a data subject, on a legal basis, from whom personal data is collected:

Right to Information:

According to Art. 15 GDPR, you have the right to request information about the personal data we process. In particular, you can request information about the purposes of processing, the categories of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage duration, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the origin of your data if it was not collected from us, and about the existence of automated decision-making, including profiling, and if applicable, meaningful information about its details.

Right to Rectification:

According to Art. 16 GDPR, you can demand the immediate correction of incorrect or incomplete personal data stored by us.

Right to Erasure:

According to Art. 17 GDPR, you have the right to demand the deletion of your personal data stored by us, unless processing is necessary for compliance with a legal obligation, the exercise of the right to freedom of expression and information, for reasons of public interest, or for the establishment, exercise, or defense of legal claims.

Right to Restriction of Processing:

According to Art. 18 GDPR, you can demand the restriction of the processing of your personal data if the accuracy of the data is disputed by you, the processing is unlawful, but you oppose its erasure, and we no longer need the data, but you need it for the assertion, exercise, or defense of legal claims, or you have objected to processing pursuant to Art. 21 GDPR.

Right to Data Portability:

According to Art. 20 GDPR, you can also receive your personal data that you have provided to us in a structured, commonly used, and machine-readable format or request transmission to another controller.

Right to Withdraw Consent:

According to Art. 7(3) GDPR, you can revoke consent once given at any time to us. This will result in us no longer being allowed to continue the data processing based on this consent in the future.

Right to Object:

If the processing of your personal data is based on the legal basis of our legitimate interests, you have the right to object to the processing. In this case, we ask you to provide us with the reasons why you wish to object to the processing.

Right to Lodge a Complaint with a Supervisory Authority:

According to Art. 77 GDPR, you have the right to lodge a complaint with a supervisory authority. In general, you can contact the supervisory authority of your usual place of residence or work or our company headquarters in Dresden.

Anonymous Use of the Websites, Cookies

The use of our websites is possible for every user without providing personal data.

When you visit our sites without entering your data into an online form, you remain anonymous, and only the name of your internet provider and the visited pages are stored with us. This is solely for internal statistical evaluation of the use of our websites. We use cookies on our websites. These are small text files that are stored on your hard drive when you visit our pages. They serve to simplify the statistical evaluation of the use of our pages and to store data entered by you, such as the contents of the shopping cart when placing an order. For this purpose, we only use so-called "session cookies," which are deleted after closing your internet browser. The cookies do not contain any personal data. Most browsers are set to accept cookies by default. You can configure the use of cookies via the settings options of your internet browser and also deactivate them completely. However, if you only use cookies to a limited extent, it may result in the functionality of our websites not being available or only being available to a limited extent.

Data Privacy Statement for the Use of Facebook Plugins (Like-Button)

Our pages contain plugins from the social network Facebook (Facebook Inc., 1601 Willow Road, Menlo Park, California, 94025, USA). You can recognize the Facebook plugins by the Facebook logo or the "Like-Button" ("Gefällt mir") on our page. An overview of the Facebook plugins can be found here: https://developers.facebook.com/docs/plugins.

When you visit our pages, a direct connection is established between your browser and the Facebook server via the plugin. Facebook thereby receives the information that you have visited our site with your IP address. If you click the Facebook "Like-Button" while logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate the visit to our pages with your user account. We would like to point out that we, as the provider of the pages, do not have any knowledge of the content of the transmitted data or its use by Facebook. For more information, please refer to Facebook's privacy policy at https://de-de.facebook.com/policy.php.

If you do not wish Facebook to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.

Data Privacy Statement for the Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States.

However, if IP anonymization is activated on this website, your IP address will be truncated by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other data from Google.

You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Data Privacy Statement for the Use of Google +1

Collection and Transfer of Information:

With the Google +1 button, you can publish information worldwide. Through the Google +1 button, you and other users receive personalized content from Google and our partners. Google stores both the information that you have given +1 for content and information about the page you viewed when you clicked +1. Your +1 may be displayed as clues along with your profile name and photo in Google services, such as search results or your Google profile, or elsewhere on websites and ads on the internet.

Google records information about your +1 activities to improve Google services for you and others. To use the Google +1 button, you need a globally visible, public Google profile that must contain at least the name chosen for the profile. This name is used in all Google services. In some cases, this name may also replace another name you used when sharing content through your Google Account. The identity of your Google profile can be displayed to users who know your email address or have other identifying information about you.

Use of Collected Information:

In addition to the purposes outlined above, the information provided by you will be used in accordance with the applicable Google privacy policies. Google may publish aggregated statistics about users' +1 activities or share them with users and partners, such as publishers, advertisers, or affiliated websites.

Data Privacy Statement for the Use of Twitter

Our pages include features of the Twitter service. These features are offered by Twitter Inc., Twitter, Inc. 1355 Market St, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the "Re-Tweet" function, the websites you visit are linked to your Twitter account and shared with other users. Data is also transmitted to Twitter.

We would like to point out that as the provider of the pages, we do not have any knowledge of the content of the transmitted data or its use by Twitter. For more information, please refer to Twitter's privacy policy at https://twitter.com/privacy.

You can change your privacy settings on Twitter in the account settings at https://twitter.com/account/settings.

Links to Other Websites or Offers

Within the offers of our website or our ticket shops, there may be links to the websites of other providers. Since we have no influence on these websites and offers, we recommend that you inquire about the privacy information provided there if necessary. We do not accept responsibility for the content of linked pages.

Due to the rapid development of the internet and possible adjustments to our processes, it may be necessary for us to revise and update this data privacy statement from time to time. This version is dated June 2021.

Letztes Update:

Do you need help?

If you need help, please contact us

info@stauden-augustin.de